A character holiday cottage located under the town walls of Conwy with views of Castle

Terms and Conditions

BOOKING CONDITIONS


When you confirm your booking by the payment of a deposit (see below) you are entering into a short-term holiday letting contract between you, the Guest, and the Owner of the property and accept the following Booking Terms and Conditions. Please read the following carefully and ask for an explanation of any point that may be unclear to you.

BOOKING FORM
The person making the booking must be over 18 years of age and certifies that he/she is authorised to agree and accept the Booking Conditions hereunder. They must ensure that details of all persons in the Guest’s party are advised to the Owner, and the lead party is required to provide a home address, email and contact phone number. Any provisional booking made by telephone or email will be kept for 5 days to allow for return of deposit payment. If payment is not received by then the booking is treated as cancelled.

PAYMENT/DEPOSIT
Upon making a booking 50% of the rental price is due. The balance of the rental price and relevant breakage deposit is due 6 weeks prior to commencement of the stay. The full rental price and relevant breakage deposit is payable at time of booking if the occupation date is less than 6 weeks from the date of booking. If the balance is not received, the Owner reserves the right to cancel the booking and the deposit paid by the Guest will be forfeited.

The prices stated are cash prices by either personal cheque or direct bank transfer. Charges may apply for credit card payments made via Paypal which must be met by the guest.

BRAKEAGE/HOUSEKEEPING DEPOSIT

If a Breakage/Housekeeping is required this will be refunded within 14 days following the end of the stay upon confirmation that there is no loss, breakages or damage to the property or breach of our booking terms and conditions. Any loss, damage or cleaning fee exceeding the security deposit amount will be fully reimbursed by the lead renter within 7 days of departure.

CANCELLATION
We endeavour to be as fair as possible and in the event of a cancellation will, in most cases, refund all monies paid if we are able to re-let the property, less any re-advertising costs or discounts offered to attract a booking. However, we do recommend that guests take holiday travel insurance to cover the eventuality of cancellation.

SERVICES

The Owner cannot be held responsible for the failure or outages of public services such as water, electricity, etc . but we will always make every effort to see the failure is corrected as soon as possible. We have a fair usage policy and any excessive use will be charged back as per the service provider’s terms and conditions.

GUEST’S OBLIGATIONS
It is expected that you and your party take all reasonable care of the property and be responsible for all payments and for any damage. It is essential that you contact the owner if any problem arises so that it can be speedily resolved. This is a non-smoking property and smoking is not permitted indoors under any circumstances. Please leave the house and it’s contents in the same state of repair and condition and in a clean and tidy condition as that in which you found it at the beginning of your stay. Cleaning equipment and materials are provided. You are required to leave the wood burning stove , oven and cooking utensils in a clean condition. Guests are liable for any unreasonable additional cleaning costs or redecoration costs, damage to property (including furniture, fixtures and fittings) and breakages during the period of rental. Guests are not permitted to burn coal or any other inappropriate material on the fire and the owner reserves the right to charge for any consequential losses, including re-decoration due to misuse. Guests are requested to respect our recycling policies and are responsible for ensuring that all waste is placed in the appropriate bin for collection as detailed in our Guest Information book. Guests are liable for the cost of removing any excessive waste from the property (i.e. overflowing wheelie bins). A charge will be made over and above a maximum of 3 black bin bags placed in the non-recycable waste bin.

Please advise the Owner of any damage/breakages or problems immediately so they can be attended to/replaced for the next Guests. In cases where damage has been more than reasonable 'wear and tear' it may become necessary to negotiate a replacement/repair figure. You must permit the Owners reasonable access to carry out urgent maintenance. It is the responsibility of the Guest to arrange any holiday cancellation insurance. Vehicles and property are left at your own risk

MAXIMUM NUMBER OF GUESTS You must not sublet or share the property with anyone not nominated on your booking. The maximum number of persons to be accommodated in the property is 4 persons. The property is only available to the guests as detailed on the booking confirmation and no additional guests are permitted. Any over-occupancy is considered to be a serious infringement of the Terms and Conditions. The Owners reserve the right to refuse to allow access to the property or end the hire without notice and without refund in the case of a breach of this Condition. We will treat any of these circumstances as a cancellation of the booking. We reserve the right to make further charges in the event of damage to the facilities caused by excessive usage, or charge made per additional person per night.

SAFETY
Please ensure you are familiar with emergency procedures and Fire Plans. Externally there are open steps up to the front door and internally between the lounge and kitchen area. This is a historic cottage over 200 years old and the stairs and steeper than the norm. Please contact the owner prior to booking to discuss safety and access concerns if you have any special mobility requirements or small children.

ARRIVAL/DEPARTURE
Unless otherwise agreed the letting commences at 3.30 pm on the day of arrival and ends at 10.30 am on the day of departure. Early arrival and late departure is not possible unless previously agreed. Failure to comply will result in additional charges of £30.00 per hour and you will be asked to leave the property immediately. Prior to departure, please ensure that you have all your belongings, that all food and rubbish is removed from the property, doors and windows are locked and that the central heating is turned off. Remember to return the key to the keysafe. Failure to return the key to the keysafe when you leave the property at the end of the stay will incur a key replacement fee of £30.00. Do not change or attempt to change the code on the keysafe or tamper with the mechanism as this will result in breakage.

USE OF UTILITIES Normal usage of gas, water and electricity is included in the rental price. You are subject to the full cost of any additional charges for abuse of utilities if the period of your stay bills are exceeded by 15% of normal usage.

LINENS
Linens and towels are provided appropriate to the booking and beds are fully made up and ready for your arrival. Extra blankets/throws are provided. Tea towels and dishcloths are provided for the kitchen.

NON-AVAILABILITY
In the unlikely event that the Property becomes unavailable following confirmation of the Booking or changes are necessary to the Booking for reasons outside the control of the Owners, the Owners undertakes to notify the Guest as soon as reasonably possible and reserve the right to cancel the Booking and refund all monies paid to them.