A character holiday cottage located under the town walls of Conwy with views of Castle

COVID19 Updates


In light of the ongoing Coronavirus outbreak, please take a moment to read the current policy.

All holiday guests due to arrive during the current lockdown period have been contacted and mutually agreeable arrangements made.

The Welsh Government has announced the restriction on only essential travel continues for a further three weeks until approx 28th May. There is unlikely to be a immediate lift of the restrictions even after this, on non essential travel, so we appreciate that holidays booked with us may be affected for some weeks to come.

Bookings until 28th May 2020

All guests with holidays booked with a due date prior to 28th May have already been contacted.  

Bookings after 28th May 2020

All existing bookings are being contacted on a rolling basis. As balances fall due, for your holiday booked after 28th May, then be assured I will get in touch.  Whilst we remain on lockdown, I am moving the balance due date to nearer your holiday date, from 6 weeks to 4 weeks.  You will be contacted again when the balance is due and the situation reassessed at that point.

If however, you haven’t paid your balance for a future date, accepted a credit for a future date or amended your dates and wish to cancel your holiday at this stage, then the normal terms will apply, which can be found on the Terms and Conditions page. If you have followed the advice given upon booking and chosen to take out insurance to cover the eventually of a cancellation then I will be happy to assist you with any documentation required - provided cover was taken out prior to WHO declaration of pandemic. claims are still valid.  Every one of our booking affected by the current situation was taken prior to this date and a number of our guests have successfully been paid out.  

Do check back to this page for future updates, as I continue to monitor and act upon the latest government advice and keep up to date on our Facebook Page https://www.facebook.com/Castleviewholidaycottage/

Please note that this policy is for guests that have booked direct - different policies and cancellation terms are in place with HomeAway/Airbnb/TripAdvisor reservations and I ask that you refer to their websites for up to date information and guidance.

The next few months will be very difficult for us all, but please rest assured that we will come through these difficult times. These have been unpredicted circumstances, but with over 13 year's in business, Castleview Cottage will be here for your future holidays and we very much look forward to welcoming you all back to beautiful Conwy when it is safe to do so.

Thank you for your continued support in these very challenging times.